FirePower Training

Plain English Summary (Quick Read)

We respect your privacy. Here’s the simple version:

- We only collect information we need to help you get started and support you

- We never sell or trade your personal information

- We use trusted systems to keep your data secure

- You can ask to see, update, or delete your information at any time

- If you have questions, you can contact us directly—we’re real people and we’ll respond

1. Introduction

FirePower Training (“FirePower,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our members, clients, and website visitors.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing our website or engaging with our services, you consent to the practices described in this policy.

2. What Is Personal Information

“Personal information” means any information about an identifiable individual, including but not limited to:

- Name

- Email address

- Telephone number

- Mailing address

- Payment and billing information

- Health or fitness-related information you voluntarily provide

Non-personal information refers to data that does not identify you directly (e.g., browser type, website usage data).

3. Collection of Information

We collect personal information only as necessary to provide our services and operate our business.

This may occur when you:

- Complete a contact or inquiry form

- Register for a program or service

- Schedule a consultation

- Make a purchase

- Communicate with us via email, phone, or in person

We may also collect limited non-personal information automatically through website analytics tools.

4. Purpose of Collection and Use

We collect, use, and disclose personal information for the following purposes:

- To assess your needs and recommend appropriate services

- To provide coaching, programs, and member support

- To process payments and manage accounts

- To communicate important updates or relevant offerings

- To improve our services, website, and member experience

- To meet legal and regulatory requirements

We will not use your personal information for purposes other than those identified, except with your consent or as required by law.

5. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services.

6. Disclosure of Personal Information

FirePower does not sell, rent, or trade personal information.

We may disclose personal information:

- To trusted third-party service providers (e.g., payment processors, software platforms) strictly for operational purposes

- When required by law, regulation, or legal process

- To protect the rights, safety, or property of FirePower, our members, or others

All third-party providers are required to maintain appropriate confidentiality and security safeguards.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

- Enhance user experience

- Analyze website usage and performance

- Support marketing and communication efforts

You may adjust your browser settings to refuse cookies; however, this may affect website functionality.

8. Safeguards and Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Access to personal information is limited to authorized personnel and service providers who require it to perform their duties.

While we take appropriate precautions, no method of transmission over the internet is completely secure.

9. Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

When no longer required, information is securely destroyed or anonymized.

10. Access, Correction, and Accountability

You have the right to:

- Request access to your personal information

- Request corrections to inaccurate or incomplete information

- Inquire about how your information is used

To make a request, please contact us using the information below.

FirePower is responsible for personal information under its control.

11. Third-Party Websites

Our website may contain links to third-party websites. FirePower is not responsible for the privacy practices or content of those sites.

We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13 without parental or guardian consent.

If such information is identified, we will take steps to delete it promptly.

13. Changes to This Policy

FirePower reserves the right to update this Privacy Policy at any time.

Updates will be posted on this page with the revised effective date. Continued use of our website or services constitutes acceptance of those changes.

14. Contact Information & Privacy Officer

Andrea Savard

Privacy Officer

FirePower Training

Milton, Ontario

andrea@teamfirepower.com

FirePower Commitment

At FirePower, we believe strong communities are built on trust, respect, and doing the right thing—every time. That applies just as much to how we handle your information as it does to how we coach, support, and serve every person who walks through our doors.